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Delete your account

You can delete your CommuniSolve account at any time, in the app, on the web or by email. This page explains how, what we delete and when.

Last updated

In the iOS or Android app

Go to Settings, then Your account, then Delete account.

Confirm with your password. If you signed in with Apple or Google and have no password, the app emails you a 6-digit code to enter instead.

On the web

Sign in at communisolve.co, then go to Settings, Danger zone, or open communisolve.co/settings/danger directly, and choose Delete account.

By email

If you can't sign in, email [email protected] from the email address on your account and ask us to delete it. We may ask you to confirm the request from that address. We act on it within 30 days.

What we delete and when

Your account closes as soon as you confirm. You are signed out on every device, and your profile, posts, comments and other content stop being shown.

Within 30 days we permanently delete your account and personal information. That includes your profile, posts, comments, polls, messages, voice notes, photos and videos, event and community activity, job applications, location history, My Mindset data and the reports you filed. If you used Sign in with Apple, we also revoke our access to your Apple ID.

Deletion can't be undone. To keep a copy of your data, use Download my data in Settings before you delete your account.

What we may keep

We keep only records that the law requires us to keep, such as records of payments made on the website, and only for as long as the law requires. Messages you sent to other people are removed with your account.

Questions

Email [email protected].