About this policy#
This policy applies to every event listed on CommuniSolve, on the website and in our iOS and Android apps: online, in-person and hybrid events, recurring series, community events and organisation events.
It is part of our Terms of Service at site.communisolve.co/terms. Our Community Guidelines at site.communisolve.co/community-guidelines apply to events too, including event titles, descriptions, cover images, updates and registration questions.
Hosts organise their events. CommuniSolve provides the tools to list an event and manage guests. We are not the organiser, we don't check hosts or venues, and we are not a party to anything agreed between a host and a guest.
Who can host#
Any member with an account can host a free event. Listing a paid event needs a verified or premium account, or an organisation that is allowed to list paid events.
Community events can be created by members the community allows to post. Organisation events are created by members whose role in the organisation includes creating events, and the organisation appears as a host.
A host can invite co-hosts. Co-hosts who accept share responsibility for the event under this policy, and the main host stays responsible for it as a whole.
Accurate listings#
Describe your event honestly: what it is, who it is for, when it starts and ends, the time zone, whether it is online, in person or hybrid, where it takes place, and what it costs. Pick the category that fits.
Use a cover image you have the right to use and that reflects the event. Don't use another organisation's name or logo to suggest they run or sponsor your event unless they do.
Don't list fake events, placeholder events to collect sign-ups, or events whose real purpose is different from the one described, such as a "free workshop" that is really a sales pitch.
Events that aren't allowed#
You can't list an event that is illegal where it takes place, or one that breaks our Community Guidelines. That includes events that promote hate or violence, harass a person or group, or recruit for extremist groups.
You also can't list events that offer sexual services or sexually explicit performances, sell weapons, drugs or other illegal or regulated goods, run unlicensed gambling, recruit for pyramid schemes, or charge people to apply for jobs.
Don't list events aimed at children. Everyone on CommuniSolve is 16 or older, and any event that could put a minor at risk will be removed and may be reported to the authorities.
Paid events and tickets#
CommuniSolve doesn't sell tickets or handle payments for events. A paid event shows a price and a link to a ticket seller the host chooses. Paid events must take place in person, and the ticket link must be a secure https address.
The price shown must match what guests pay for the same ticket at the seller, including any required fees you know about. If people have to pay to get in, list the event as paid, not free.
Don't ask guests to pay outside the ticket link, for example by bank transfer, gift card or a message on CommuniSolve. Ticket purchases, refunds and disputes are between the guest, the host and the ticket seller, under the seller's terms.
RSVPs, capacity and approvals#
For free events, hosts can set a capacity, open a waitlist, allow plus-ones and choose to approve each guest. Guests who are going get an event pass with a code the host can scan to check them in.
Hosts can decline or remove guests for a fair reason, such as capacity, the event's audience or a guest's behaviour. Don't decline people for unlawful reasons, such as their race, religion, disability, sex or sexual orientation.
Guests should cancel their RSVP if they can no longer go, so the place can go to someone on the waitlist.
Guests' information#
Hosts see each guest's username, RSVP and answers to registration questions. Registration questions must be needed to run the event. They must not ask for phone numbers, email addresses, home addresses, ID numbers, payment details, health information or other sensitive information.
Use guests' information only to run the event. Don't add guests to marketing lists, sell or share their information, or contact them about unrelated things without their consent.
Hosts choose who can see the guest list: everyone, people who are going, or only hosts. Guests decide whether to RSVP knowing that setting. Keep online meeting links for your guests, and don't share them publicly when the event is meant to be limited.
Changes, updates and cancellations#
Keep your event up to date. If the time, place, format, price or anything else important changes, edit the event and post an update so guests are told. For a recurring series, make sure the change applies to the right dates.
If you can't hold the event, cancel it on CommuniSolve as early as you can and give a reason. We tell the guests. For paid events, also arrange any refunds with your ticket seller.
Don't cancel or delete an event to avoid reports, and don't change an event after people have signed up into something substantially different. Cancel it and list a new one instead.
Safety at in-person events#
Hosts are responsible for running a safe event. Choose a suitable venue, follow its rules and the local law, get any permits or insurance the event needs, stay within the venue's capacity, and tell guests about access, age limits and anything they should bring.
If alcohol is served, follow local law on who can drink it.
Guests should meet in public places when they don't know the host, tell someone where they are going and leave if they feel unsafe. In an emergency, contact local emergency services first, then report the event to us.
Online events#
The link to join an online or hybrid event is shown only to the people the host lets in. Guests must not share it with people who weren't invited or disrupt the event.
Tell guests at the start if the event will be recorded or streamed, and respect anyone who asks not to appear in a recording.
Being a good guest#
Follow the host's reasonable rules and our Community Guidelines, online and in person. Treat hosts, speakers and other guests with respect. Don't harass anyone you meet at an event, before, during or after it.
Your event pass is for you. Don't share it, sell it or use someone else's.
If the host asks for feedback after the event, keep it honest and about the event, not personal attacks on the host or other guests.
Reporting an event#
You can report an event from its menu, and report a host or guest from their profile. Tell us what happened, when and where. Reports are confidential, and we aim to review them within 24 hours.
If you bought a ticket for an event that didn't happen or wasn't as described, contact the host and the ticket seller first. The seller's refund and dispute process applies.
What we do when an event breaks the rules#
We may hide an event from discovery, remove it or cancel it. We may also stop an account from hosting, suspend it or ban it, in line with our Community Guidelines. Serious cases, such as a threat to someone's safety, may be reported to the authorities.
When we act on your event or account, we tell you what we did and why, unless the law stops us or telling you would put someone at risk. You can appeal once within six months, in the app under Settings, Moderation, or by emailing [email protected].
Responsibility#
Hosts are responsible for their events and for what happens at them. Guests are responsible for their own conduct and for deciding whether an event is right for them. To the extent the law allows, CommuniSolve is not liable for an event, a venue, a ticket or a refund, as explained under Disclaimers and Limitation of liability in our Terms of Service.
Changes and contact#
We update this policy as our event features change, and we change the date at the top when we do. Questions go to [email protected].